Monday, August 31, 2009

The Inglorious Bastards - My German Car and The Local Car Dealership

Well I am still waiting for the Local Mercedes Benz Dealership Garage Isla Verde to fulfill their promises and stand by their warranty in the meanwhile. I took some time to go to the movie theater today and watch a movie I choose "The Inglorious Bastards".

I found that similar to Brad Pitt's character my enemy at the moment is a German ( The Mercedes Benz I bought with an extended warranty) and the double agents which I can identify as the local mercedes benz dealership Garage Isla Verde and the Mercedes Benz USA Representatives I have spoken too. Although the movie ended with a great twist that only Quentin Tarantino would have given it. I can only imagine who my battle with the local dealership will end.

For those of you have seen the movie I can only wish that the ending can be similar to mine although looking at it from my standpoint I need my enemy (my car) to get around.

I guess that if we go back to the era where the movie was suppose to have taken place driving and owning a German or Japanese car would have been highly disregarded.

At the moment I reached the movie theater with my Japanese made car which I bought a year before my German car and to this day I have only taken it to get minor maintenance and it is highly reliable.

If only I could find that double agent who is willing to compromise the injustices of the Mercedes Benz Brand and the local dealership (Garage Isla Verde). Although I have to admit that with the stats of people visiting my blog I am establishing some momentum to get what is fair. Making the dealership stand by their warranty.

In the mean time I will go visit my client tomorrow in my reliable Japanese made car.

Sunday, August 30, 2009

Centralizing all Global Mercedes Benz Issues..

While I wait for the Local Mercedes Benz Dealership (Garage Isla Verde - San Juan, PR) to stand by their warranty and other promises. I was browsing the web and found these other dissatisfied customers.

On various calls to Mercedes Benz USA they have communicated openly that they cannot stand behind their brand because the dealership in Puerto Rico is a locally owned business ( to keep a long story short I will not mention the list of excuses provided by the Mercedes Benz US representatives which are short of the hundreds of excuses I have heard from the Local Garage Isla Verde dealership.)

Here are a few more links related to Mercedes Benz overall Customer Service and Quality:

The most curious link I found which should have given me a hint before I bought the car.
My objective is to centralize all issues and experiences from people that do have issues with this brand.

Saturday, August 29, 2009

"Not so Great Offers".. Not So Great Dealership

I have been trying to get off the Mercedes Benz Dealership's mailing list for the last few weeks. I find it extremely interesting on how the Garage Isla Verde Dealership here in Puerto Rico prioritizes their communication with current customers.

I receive offers on overpriced service and items. My experience with the Mercedes Benz Brand overall has been one of extreme disappointment since they have not even met part of what they agreed to fulfill in their warranties and other offerings ( "Which I have in Writing").

And if you think you are paying a premium for great service Garage Isla Verde's service advisors and management will let you know that they know everything and they decide to opt out on whatever is of no benefit to their dealership (Even when they're is an agreement in writing and will negatively affect their customer).

My experiences of poor service on the many occasions I have visited their service center but are not limited to the following:
  • Long Waiting Time (Even when you are required to make an appointment)
  • Tardiness ( If your appointment is at 9am be prepared to wait at least 30 minutes)
  • Excuses (Even when you are right they will look for excuses to make you feel you are wrong)
  • Standing by their product ( If their product is not up to expectation they will make you feel that it was the customers fault)
  • Making you Pay for Extra Services or Warranty Covered Parts and Service
Regarding their parts the local dealership has a monopoly on selling New Mercedes Benz in Puerto Rico therefore they are the only exclusive dealership to sell parts which should make it less expensive since every other provider must use their dealership as an intermediate.
However their pricing and service fees are high and out of reach obligating customers to move over to other providers.

And getting back to the Mailing List for the second occasion they have apologized (The business development manager has not asked for what reason I want to be removed) about not removing me from the list. I wonder how many more requests will it take to have them remove me ( will keep counting and update the blog accordingly).

I think that Garage Isla Verde reflects in all areas how badly they pay attention to detail and how well they handle customer requests. From many stories of dissatisfied customers like mine and just the fact of removing an email from a mailing list.

It would be great if they would email their customers when they are having an issue with a solution but their priority is to keep selling to future customers.

Friday, August 28, 2009

A few Links of the Many Mercedes Benz Failures

Other Unhappy and Ex-Mercedes Benz Customers Outside of Puerto Rico
We want to hear from you especially if you are located in Puerto Rico.

One Week After...

It has been one week since I have been analyzing if I should start this blog and I think now is the time to express my many stories dealing with the Local Mercedes Benz Dealership in Puerto Rico. I am sure many other people have similar issues as I have had since September 2006 when I made a huge mistake of buying a Pre-Owned Mercedes Benz.

I will do my best to recollect all my past experience with the purpose of finding other people who had similar experiences. We also want other people to be aware of the many risks you have with working with this dealership specifically since they are always willing to find an exception to the rules in their favor.

I will speak from experiences and issues I have encountered with just making this dealership fulfill their many promises on the extended warranties they offer.

It has been one week since my Car Broke Down after it had been returned to me by the Service Crew in worst conditions of when I gave it to them. After turning in my car in three ocassions before my warranty expired and never getting most of the issues resolved the local management made a promise of getting the pending items resolved after the warranty expired since they had not fixed my car when they where suppose to.

At the moment My car is sitting at the dealership while they try to squeeze money out of my pocket when they should have fixed the issues under the warranty they promised but decided they would not honor.

I will share my past stories and the outcome of my current issue while I wait of the Dealership to decide if they are keeping my car or keeping their promise.

Please let me know of any other interesting stories I can share here.